Regulations:

Red House Restorations:

• Red House Restorations is a crafts workshop aimed at people over 16. For some specific courses, this age may be different.

• Each participant is responsible for the material they bring to Red House Restorations.

• Each participant is responsible for tidying up, maintaining, and cleaning the materials and tools they use.

• Each workspace must be left tidy and clean after use.

• As soon as each participant stops attending Red House Restorations, they must immediately remove all their materials and pieces.

• If your belongings, such as aprons and gowns, remain in the workshop for a period of one month, they will become the property of Red House Restorations, where they will be recycled.

Open Bench

Registration:

• Applications are accepted from people over 16 years of age.

• To register, participants must send us their details by email - name, email, telephone number, VAT number, date of birth - and pay the registration fee and the annual Personal Accident Insurance. Workshops are exempt from this registration fee.

• A registration fee will again be due if the Restoration and Recycling course is interrupted.

Tuition:

• It must be paid prior to the booked slot commences.

• Payment can be made by online, cash or bank transfer to Red House Restoration account

• For Open Bench slots, any cancellations must be made 48 hours in advance to be able to re-book your slot, this can be made up by prior arrangement with the admin team. This is subject to the availability of each slot.

• Compensation is only possible if the cancellation is made less than 48 hours in advance, in other conditions Red House Restorations keep the fees.

• Each participant is entitled to a cardboard box (provided by The Red House Restorations in which to store all their belongings (except pieces undergoing restoration), which must not exceed the dimensions of the box;

• When, for reasons beyond Red House Restorations control, a participant stops attending, they must immediately remove all their pieces and materials from the workshop, including the contents of their box;

• When the participant wishes to return, the registration fee must be paid again, subject to the availability of places for the desired time slot;

• If the participant wants their pieces and materials to remain at Artlier during their break, the monthly fee must continue to be paid and their place is guaranteed;

Workshops (Woodcraft Workshop, Lampshade Workshop, Upholstery Workshop)

• To register, participants must send their details via the online store or by email - name, email, telephone number, VAT number, date of birth - and pay the workshop fee. Registration for the workshop will only be valid once the fee has been paid;

• Payment can be made by cash, online or bank transfer to Red House Restorations

• Any interruption or cancellation of course enrolment must be made with 1 month's notice by email to contact@redhouserestorations.com.

• If you are unable to attend, Red House Restorations will allow you to reschedule if you notify up to 7 days before the start of the activity. Rescheduling may be possible in the event of force majeure and upon presentation of proof.

• If the activity does not have the minimum number of registrations, Red House Restorations reserves the right to cancel or postpone it.

Space, equipment, tools, material and parts

• Participants are responsible for tidying up, maintaining and cleaning the materials, tools and machines they use. Their workspace must be cleaned before the class ends.

• In the case of the Open Bench and Woodwork Course, as soon as the participant stops attending the Red House Restorations, they must immediately take all their materials and pieces with them.

• In the case of the Open Bench and Woodwork Course, if the pieces and the contents of the box, as well as aprons and gowns, remain in the workshop for a period of one month, they will become the property of the Red House Restoration.

Cancellation and Refund Policies

At The Red House Restorations, we understand that plans can change. Our cancellation and refund policies are designed to provide flexibility while ensuring fair use of our studio time and resources.

Cancellation Policy

1. Full Refund:

   • Open Bench: Cancellations made at least 7 days before the scheduled session will receive a 100% refund.

   • Workshops: Cancellations made at least 1 month before the scheduled session will receive a 100% refund.

2. Partial Refund or Rescheduling:

   • Workshops: If you cancel within 7 days of your booking, you are eligible for a to reschedule your session without losing your payment.
     

3. No Refund:

   • Cancellations or no-shows within 48 hours of the session will not receive a refund, and the booking is non-transferable.

How to Cancel or Reschedule

To cancel or reschedule your booking, please contact us via email at contact@redhouserestorations.com or through the communication method used to make your booking.

Refund Process

1. Refunds will be processed using the original payment method.

2. Please allow up to 7 business days for the refund to be reflected in your account.

Special Considerations

• For bookings made as part of special promotions or packages, different cancellation terms may apply. These will be communicated at the time of booking.

• In the event that The Red House Restorations needs to cancel your booking (e.g., due to unforeseen circumstances such as a power outage or equipment failure), you will receive a full refund or the option to reschedule.

If you have any questions or require further clarification about our cancellation and refund policies, don’t hesitate to reach out to us at contact@redhouserestorations.com.